Returns & Exchanges
At Frost Buddy, we want you to be completely satisfied with your home cooling solutions. If you are not 100% happy with your purchase, you can return or exchange your items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Prepare Your Package
Place the unused items in their original packaging, ensuring all protective inserts are included to prevent damage during transit.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return box.
Drop Off and Refund
Hand your package to the designated carrier; once we receive and inspect the items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing